SHIPPING & RETURNS

SHIPPING POLICY

You will receive a shipment confirmation email once your order is ready to be shipped. The e-mail will contain shipment details, your tracking number. To track the order, click on the tracking number provided in the email 24-48 hours after you receive the tracking number for an update. If the tracking has not updated after 48 hours, please email  heavensdreamhair@gmail.com

RETURN & EXCHANGE POLICY

ALL SALES ARE FINAL. All orders are customized based on your selection and will take 7-14 business days to create.  We do not give refunds, exchanges, or credits for any reason. Any unauthorized returns will be refused and returned to you. Please read all disclosures and FAQ prior to making a purchase. Once we receive your order, we begin processing the order immediately. Please be sure to have the correct style, color, and length before checking out. We do not offer any warranties, guarantees or repairs. We are not responsible for a unit that does not fit. Custom unit colors are made to order. The end result color will vary. Once you have completed your purchase, you agree to these terms. For questions or concerns email heavensdreamhair@gmail.com