STORE POLICY

REFUND

All orders are customized based on your selection and will take 7-14 business days to create.  We do not give refunds, exchanges, or credits for any reason. Any unauthorized returns will be refused and returned to you. Please read all disclosures and FAQ prior to making a purchase. Once we receive your order, we begin processing the order immediately. Please be sure to have the correct style, color, and length before checking out. We do not offer any warranties, guarantees or repairs. We are not responsible for a unit that does not fit. Custom unit colors are made to order. The end result color will vary. Once you have completed your purchase, you agree to these terms.

 

All sales are Final. For questions or concerns email  info@heavensdreamhair.co

BOOKING AND CANCELLATIONS

Any no call no show will result in a fee of 50% of the amount of service client booked. Fee link from Stripe will be provided time of booking. For example, if service was $225, client will pay $112.50. Fee must be paid out before any other services are completed. 

All cancellations must be canceled with in 24 hours of purchased service; if not, client is able to reschedule service within 30 days of purchased date. After 30 days, if reschedule is not book, all monies paid in will be non refundable; client will have to purchase service again.

BOOKING SERVICES

  • All Deposits are Non Refundable

  • Client must arrive no later than 20min of purchased service time, after 20min. client is responsible for paying a $20 late fee. Fail to pay fee will result in cancelation of service. If client choose to book at a later time, cancelation fee must be paid out in full. 

  • No additional people other than client whom paid for services

PAYMENT METHODS

Credit / Debit Cards